Returns & Refunds

We want you to be fully satisfied with your purchase.

Returns

You may request a return within 5 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.

Non-Returnable Items

Certain items such as used products, damaged items due to misuse, or clearance items may not be eligible for return.

Refunds

Once your return is received and inspected, refunds will be processed to the original payment method within 2 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos for a prompt resolution.

For return requests, email support@premiova.com    with your order number.